BILLING & REFUNDS
Refund Policy
Clear first-purchase eligibility, renewal review and cancellation information for OrbitDraft subscriptions.
Last updated: 5 November 2026
Initial paid subscription
You may request a refund within 14 calendar days after your first successful paid OrbitDraft subscription purchase. We review the request against the transaction, Paddle's merchant-of-record policies and applicable mandatory consumer rights. This standard initial-purchase window does not automatically restart with each renewal.
Renewals and service issues
Renewal refund requests are considered individually, including billing circumstances, service availability and applicable legal requirements. Rights relating to material service defects or mandatory consumer withdrawal and refund protections are preserved regardless of the standard first-purchase window.
Cancel future charges
You can cancel a recurring plan through the billing portal where available or by contacting support. Cancellation prevents further renewals under the confirmed provider schedule; it is not by itself a refund request. Remaining access depends on the verified paid-through period and any related refund or plan-change status.
How to request a refund
Email support@orbitdraft.com with the account email, transaction reference, purchase date and reason for requesting a refund. Never include your full card number or password. Eligible refunds are processed by Paddle through the original payment method or another supported provider process; timing depends on the provider and financial institution.
Where to find support
For billing help or a question about your rights, use the Contact page or email support@orbitdraft.com. This policy should be read alongside Paddle's buyer terms and our Terms of Service.
Questions? Reach the OrbitDraft team.
For product, data and subscription enquiries, use our published support address.